This Privacy Policy explains what personal information mwcash collects from Filipino players, how that information is used, who it may be shared with, and what rights you have over your own data. We are committed to keeping your details secure and using them only for the purposes described here. Please read this page carefully before registering or using any part of the platform.
A clear breakdown of the personal data mwcash gathers and the purpose behind each type.
When you create an account on mwcash, we collect your full name, date of birth, email address, mobile number, and a username of your choice. This information is required to verify that you meet the minimum age requirement of 21 years old under Philippine regulations, and to set up a secure account that belongs only to you. Your date of birth and identity details may also be used during the Know Your Customer (KYC) verification process, which is a standard requirement for licensed online gaming platforms operating in the Philippines. Without this basic registration data, we are unable to open an account or process any deposits and withdrawals on your behalf. All registration data is stored securely and is never sold to third parties for marketing purposes.
Every deposit and withdrawal you make through the platform generates a transaction record that includes the amount in Philippine pesos, the payment method used, the date and time, and the outcome of the transaction. mwcash collects this financial data to process your payments accurately, to detect and prevent fraudulent activity, and to comply with anti-money laundering obligations that apply to licensed gaming operators in the Philippines. We do not store your full card numbers or e-wallet PINs — payment processing is handled by certified third-party payment providers who operate under their own security standards. Transaction records are retained for the period required by applicable Philippine law and regulatory guidelines. You can review your own transaction history at any time by logging in to your account.
We automatically collect information about how you interact with the platform, including the games you play, the bets you place, the pages you visit, the device type and operating system you use, your IP address, and your approximate location based on that IP. This usage data helps us improve the platform experience for Filipino players, personalise the content and promotions you see, and identify any technical issues that may affect your session. Gameplay data is also used to monitor for responsible gaming indicators, such as unusually long sessions or rapid increases in bet size, so that our team can reach out if support may be needed. We do not use your gameplay data to make automated decisions that negatively affect your account without human review. Aggregated and anonymised usage statistics may be used internally to guide product development.
Filipino players have clear rights when it comes to the personal information held by mwcash.
You have the right to request a copy of the personal data that mwcash holds about you at any time, and to ask us to correct any information that is inaccurate or out of date. If your mobile number, email address, or other contact details change, you should update them in your account settings as soon as possible to ensure that important notifications reach you. For more sensitive corrections — such as changes to your registered name or date of birth — we may ask you to provide supporting identification documents before making the update, in order to protect the integrity of your account. Requests to access your personal data will be handled within the timeframe required by applicable Philippine data privacy law. You can initiate a data access request by contacting our support team using the email address listed in the footer of this page.
If you wish to close your mwcash account and request the deletion of your personal data, you may contact our support team to initiate the process. Please be aware that certain data — particularly transaction records and identity verification documents — must be retained for a minimum period as required by Philippine anti-money laundering regulations and gaming licensing conditions, even after your account is closed. Data that is not subject to a legal retention obligation will be deleted or anonymised within a reasonable period following your verified request. We will confirm in writing once the deletion process has been completed for the data we are permitted to remove. If you have concerns about how your data is being handled, you also have the right to raise a complaint with the relevant Philippine data protection authority.
mwcash does not sell your personal information to third parties. We share data only with service providers who are necessary for the operation of the platform — such as payment processors, identity verification providers, and customer support tools — and only to the extent required for those specific purposes. All third-party providers we work with are contractually required to handle your data securely and in accordance with applicable privacy law. We may also disclose personal data to Philippine regulatory authorities, law enforcement agencies, or courts when we are legally required to do so, or when disclosure is necessary to protect the safety of players or the integrity of the platform. Any international transfer of data is conducted with appropriate safeguards in place to protect your privacy rights.
mwcash uses cookies and similar tracking technologies to keep you logged in between sessions, remember your preferences, and understand how Filipino players navigate the platform so we can improve the experience. Essential cookies are required for the platform to function correctly and cannot be disabled. Analytical cookies help us understand which pages and features are most useful, and these can be managed through your browser settings if you prefer not to be tracked. We do not use cookies to serve third-party advertising or to track your activity on other websites outside of the mwcash platform. By continuing to use the platform after reading this policy, you acknowledge our use of cookies as described here. For more detail on managing cookies, please refer to the help section of your browser or device.
Common questions Filipino players ask about data privacy on mwcash.
Ready to play on a platform that takes your data seriously? Create your free mwcash account today and enjoy sports betting, slots, and live casino games — all in Philippine pesos, all on your mobile.